Refund policy

At EvenGoods, we aim to keep returns simple. If you are not satisfied with your order, here is how our return and refund process works.

This policy applies to orders from all countries.

Key information

Return period: 30 days from the delivery date
Refund processing time: within 7 business days after we approve the return
Restocking costs: none
Return shipping costs: you pay, unless the product is defective, damaged or incorrect
Exchanges: we accept exchanges

Return eligibility

You can return a product within 30 days of the delivery date if all of these conditions are true:

The product is unused and in its original condition.
You return all original packaging, accessories, labels and documents.
You pack the product securely to prevent damage during the return shipment.

We do not refund the original shipping cost.

Defective, damaged or incorrect products

If your order arrives damaged, defective, or as the wrong product, contact us immediately. Send an email to support@evengoods.com with this information:

Your order number
A description of the problem
Clear photographs of the product and the packaging

In these cases, EvenGoods pays the return shipping cost. We then offer you one of these options:

A replacement product
A full refund

For a shipping damage claim, tell us within 48 hours of delivery.

Returns if you change your mind

You can also return a product for one of these reasons:

You ordered the incorrect product.
The size is not right for your space.
You would prefer something different.
You no longer want the product.

You can return the product within 30 days if it meets the return conditions above.

For these returns, you pay the return shipping cost.

Exchanges

If you need a different size, colour or product, contact us at support@evengoods.com within 30 days of the delivery date. Our staff will explain the exchange procedure.

If your order does not arrive

If your package does not arrive, contact us at support@evengoods.com. We then examine the shipment with the carrier.

If the carrier confirms that the package is lost, we give you one of these options:

A replacement shipment
A full refund

How to start a return

Contact us. Send an email to support@evengoods.com with your order number and the reason for the return.
Get the return authorisation. We send you an approved return address and full return instructions.
Pack your product safely. Include all accessories, labels, manuals and original packaging.
Send the return. Use a reliable shipping carrier and follow the instructions we gave you.

Important: we must authorise a return before you send it. Our business address is not a public collection point.

Refund procedure

After we get your return and examine it:

We send an approved refund to your original payment method within 7 business days.
Your bank or your payment company can change the refund time.
There are no restocking costs.

Order cancellations

You can cancel an order before the shipment. Send an email to support@evengoods.com.

If we already sent your order, wait for the delivery, then use the return procedure above.

Contact Information

Store Name: EvenGoods

Customer support and authorised returns:
Tordenskiolds gate 2
0160 Oslo
Norway

This address is for administrative correspondence, customer support and authorised returns only. Before sending any return, contact support@evengoods.com for return authorisation and the correct return address. There is no shop to visit.

Email: support@evengoods.com

Phone: +47 901 737 54